5 Simple Techniques For Telus customer service

5 Simple Techniques For Telus customer service

Blog Article

Having said that, just after examining the agreement, I found it didn’t replicate the special discounts or approach details talked about, including the 500GB of information and additional special discounts for pre-approved payments.

Also, our telephone line to your house came down in a windstorm one other night, as did our neighbors. We don't make use of a landline any more, but the cable is in the street and nonetheless linked on your house close. I proposed that They simply eliminate it completely. They said as I did not have an Energetic landline, they'd not send a technician out to clean up the wire in the course of the highway.

Back as part of your day, you had a alternative of businesses. Now we have megacorps that swallow each and every substitute choice up and you're remaining with three choices spanning a complete place, all of which collude with eachother to extort It is customers.

Basically sort the main points of one's inquiry in a very concept and it'll be sent to your human agent. Messaging here is asynchronous (non-Are living), in order to close the app or go about your day when the agent works in the direction of acquiring you a resolution.

I had to Get in touch with CS today with Chat plus the Office I would like to talk to is barely obtainable by cell phone. The CS on Chat arranged a connect with back at an agreed upon time slot. When that Section known as me later I got every thing sorted out.

You are going to then get a textual content message if the agent responds, and you will abide by up at your earliest usefulness.

once the agent evaluation my account he said I can not offer you a offer or credits such as you have now along with your exiting account, so i just gave up and hangup the cellphone.

Definitely not the working experience we would like our customers to have. Be at liberty to send out us a private concept and we will talk about our options to receive this resolved for you.

The TELUS workforce acknowledges that our operate spans several Territories and Treaty regions and we're grateful for the normal Understanding Keepers and Elders who will be with us now, whoever has long telus billing support gone prior to us and the youth that inspire us.

so i known as the customer server (Jane) to resolve The difficulty after detailing the problem and what It is take place, The agent just aspect with her companion and he or she lied concerning the credits and reductions they faraway from my account for a loyal customer with Telus and she mentioned the credits expired and no more out there, she Believe I am stupid, In case the discounted has expired i need to begin to see the expiration day on my bill like i see on home service Invoice.

Thank you on your focus to this make a difference. I anticipate a prompt and satisfactory resolution.

It happened on Sunday which i experienced a awful situation. But I used to be joyful to find out that this Internet site labored on weekends. And Helen granted me assist, time, and patience to unravel the condition. I am so thankful I can not convey to!

At this moment my cellular telephone stopped connecting to your telus network. Because of this it's taken me a forty five to sift in the ai gate keepers prompt's just to speak to a true human being, all while telus ai tries every thing not to allow for me to talk to an actual person.  

Seems like all we can do now is air our grievances with a community forum from the hopes of someone ready of authority can actually do some thing about this.  

Yeah, I’m binding by a two yr agreement regrettably, I’m only four months in, but I did get somewhere. I guess The executive office identified as me right now so I've a phone dialogue with him in an hour. We’ll see how that goes.